Privacy Policy

Boston Home Solutions is a division of Boston Import & Distribution Corp. We operate a home improvement showroom at 30 Revere Beach Pkwy, Ste 2, Revere, MA 02151, serving Boston, Revere, and Greater Boston. We supply kitchen, bathroom, countertop, flooring, faucet, and smart-home products, and we coordinate installation through approved installers.

In this policy, “we,” “us,” and “our” mean Boston Home Solutions. “You” means any person who visits our website, contacts us, requests a quote, books an appointment, or becomes a customer.

We collect only the information we need to answer your request, quote and coordinate your project, and run our business. Specifically:

Information you give us directly. When you submit a contact form, request a quote, book a showroom appointment, ask about financing, or use our AI Visualizer, we may collect:

• Your full name
• Your mobile or landline phone number
• Your email address
• Your city and ZIP code
• Your preferred language and preferred appointment date
• The product or service you are interested in
• Project details, notes, and messages you write to us
• Photos, plans, or documents you choose to upload
• Your SMS consent choices, including the date and time you gave or withdrew consent

Information collected automatically. When you browse the website, we and our analytics and advertising providers may collect your IP address, browser and device type, operating system, referring website, pages viewed, and the dates and times of your visits. This is collected through cookies and similar technologies — see Cookies, Analytics & Advertising.

Information from communications. If you call, email, or text us, we keep a record of that correspondence so we can serve you and maintain accurate records of your consent and requests.

We do not ask for, and you should not send us, Social Security numbers, full financial account numbers, or payment card details through this website. Financing applications are handled by third-party lenders under their own privacy policies.

We use the information described above to:

• Respond to your questions, quote requests, and messages
• Prepare estimates and coordinate product selection
• Schedule, confirm, and remind you about showroom appointments and measurements
• Coordinate delivery and installation with our approved installers
• Send you service updates about your order, project, or appointment
• Send you promotional offers, showroom events, and seasonal sales — only where you have opted in to receive them
• Provide customer support and follow up on work we have performed
• Verify and keep a record of your SMS consent, as required by law
• Improve our website, products, and services, and measure the performance of our advertising
• Meet our legal, tax, accounting, warranty, and regulatory obligations, and enforce our agreements

We do not sell your personal information, and we do not rent or trade it to data brokers.

If you provide your phone number and opt in, we may send you text (SMS) messages about your appointment, quote, order, or project, and — as a separate, optional choice — promotional messages about offers and showroom events. Consent to receive text messages is never a condition of purchasing any product or service from us.

The only parties that may handle your phone number are the licensed communications providers we use to deliver the messages you asked for (for example, our SMS platform and the mobile carriers that transmit the message). These providers act on our instructions, are contractually limited to providing the service, and may not use your number for their own marketing.

You can stop messages at any time by replying STOP, or get help by replying HELP. Message and data rates may apply, and message frequency varies. Full details — including the types of messages we send — are in our SMS Terms & Conditions.

We share personal information only in the limited circumstances listed below, and only the information necessary for the purpose:

• Approved installers and subcontractors — your name, address, phone, and project details, strictly so they can measure, deliver, and install your project.
• Suppliers and manufacturers — order and delivery details needed to fulfil, warrant, or service the products you purchased.
• Service providers who operate our business — website hosting, database hosting, email delivery, file storage, our SMS platform, scheduling, and analytics providers. They may process your data only to provide services to us.
• Financing partners — only if you ask us for financing guidance and choose to apply. Any application you make is then governed by that lender's own privacy policy.
• Professional advisers — our accountants, insurers, and lawyers, where reasonably necessary.
• Legal and safety disclosures — where we are required to comply with a law, subpoena, or court order, or to protect the rights, property, or safety of our customers, our staff, or the public.
• Business transfers — if our business is sold, merged, or reorganised, customer information may transfer as part of that transaction, subject to this policy.

Our website uses cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure our advertising. This includes Google services such as Google Analytics and Google Ads, which may set cookies to report on site activity and on the performance of our ads.

You can control cookies through your browser settings, and you can opt out of personalised Google advertising through Google’s own Ads Settings. Blocking cookies may affect how parts of the website function. Some browsers offer a “Do Not Track” signal; because there is no common industry standard for responding to it, our site does not currently respond to those signals.

We keep personal information only as long as we need it for the purposes described in this policy — typically for the duration of your project plus the period required for warranty, accounting, tax, and legal purposes. We retain records of SMS consent and opt-out requests for as long as required to demonstrate compliance with telecommunications regulations. When information is no longer needed, we delete it or render it anonymous.

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections (HTTPS) across our website, access controls on our systems, and reputable hosting and database providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to address any incident promptly.

You may, at any time:

• Ask us what personal information we hold about you, and request a copy.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information, where we are not required to keep it.
• Withdraw your consent to receive text messages by replying STOP to any message, or by contacting us.
• Unsubscribe from marketing emails using the link at the bottom of those emails.
• Ask us to stop using your information for marketing altogether.

To make a request, contact us using the details in Contact Us. We will respond within the time required by applicable law. Massachusetts residents, and residents of other states with applicable privacy laws, may have additional rights; we honour those rights where they apply, and we will not discriminate against you for exercising them.

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Our website may link to third-party sites, such as manufacturers, financing partners, or our social media pages. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing them with information.

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. When we do, we will revise the effective date at the top of this page and post the updated policy here. Material changes to how we handle your information will be communicated to you where required by law. Your continued use of the website after an update means you accept the revised policy.

If you have questions about this Privacy Policy, or you want to exercise any of the choices described above, contact us: